Refund policy

Refund & Return Policy

Because Luna Candy Co. products are food items, we do not accept returns or exchanges. All food sales are final.

Damaged or Incorrect Orders
We want you to love what arrives. If your order arrives damaged or you receive an incorrect item, please contact us at hello@lunacandyco.com within 3 days of delivery. Include your order number and photos of the product and packaging. After reviewing the issue, we may provide a replacement, store credit, or refund as appropriate.

Personalized & Custom Orders
Personalized, custom, event, bulk, and made-to-order items cannot be returned or exchanged. Please carefully review names, dates, colors, quantities, and other personalization details before submitting your order. Luna Candy Co. is not responsible for errors in information provided by the customer.

Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already entered production may not be eligible for cancellation, particularly personalized, custom, bulk, and made-to-order items.

Taste & Personal Preference
We cannot offer refunds or replacements based on individual taste preferences, including flavor, sweetness, sourness, or texture.

Shipping Issues
Once a package has been transferred to the shipping carrier, transit and delivery timing are outside our direct control. If your package is lost, significantly delayed, arrives damaged, or you receive the wrong order, please contact us so we can help determine the appropriate next step.

Questions?
Email hello@lunacandyco.com and include your order number whenever possible.